Terms of Purchase
PURCHASE TERMS
Last Updated: September 29, 2026
These Purchase Terms apply to purchases made through the herbanlis website and online store.
The Site is operated by Shenzhen Xingcaishun Technology Co., Ltd., doing business as herbanlis.
By placing an order through the Site, you agree to these Purchase Terms together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
BUSINESS INFORMATION
Brand Name: herbanlis
Legal Company Name: Shenzhen Xingcaishun Technology Co., Ltd.
Business Address: Room 3003, Unit 1, Building 2, Longhu Chunjiang Tianxi, Songhe Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong Province, China
Customer Support Email: service@herbanlis.com
Business Phone: +86 755 2377 8592
Shenzhen Xingcaishun Technology Co., Ltd., doing business as herbanlis, operates this website and is responsible for the online store and customer support associated with purchases made through the Site.
GENERAL PURCHASE CONDITIONS
By submitting an order, you confirm that you are legally permitted to enter into the transaction and purchase the selected products or services.
Products and services offered through the Site may only be purchased and used for lawful purposes.
You are responsible for complying with any laws or regulations applicable to the purchase, possession, use, delivery, or importation of products in your jurisdiction.
Nothing in these Purchase Terms is intended to limit or exclude consumer rights that cannot legally be waived or restricted.
We may retain transaction, payment, customer-service, fraud-prevention, return, and refund records where reasonably necessary and in accordance with applicable law and our Privacy Policy.
PRIVACY AND PERSONAL INFORMATION
We may collect and process information when you:
- Place an order
- Contact customer support
- Request a return or refund
- Subscribe to communications
- Create or manage an account
- Otherwise interact with the Site
Information may include your name, email address, telephone number, billing information, shipping address, transaction details, order history, and customer-service communications.
Please review our Privacy Policy for more information regarding how personal information is handled.
ORDER SUBMISSION AND ACCEPTANCE
Submitting an order through the Site represents an offer to purchase the products or services shown in your order summary.
An order is not necessarily considered finally accepted, processed, fulfilled, or shipped immediately after submission.
We may review, hold, decline, or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be verified
- Payment authorization fails
- Order information is incomplete or inaccurate
- An obvious pricing or technical error has occurred
- Fraud or unauthorized activity is reasonably suspected
- The transaction appears unlawful
- Fulfillment is not reasonably possible
- Additional order verification is required
We may take reasonable steps to verify payment, billing, shipping, identity, or other order information.
If a paid order is cancelled before shipment, the applicable amount will be refunded to the original payment method.
PRODUCT INFORMATION
We make reasonable efforts to keep product descriptions, photographs, specifications, pricing, and other information accurate and current.
Minor variations may occur due to:
- Screen or device settings
- Lighting
- Photography
- Manufacturing variations
- Packaging updates
- Normal production differences
Packaging, labeling, or minor product details may occasionally change as long as the product is not materially different from the item ordered.
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact:
Please include your order number and photographs or videos where relevant.
PRODUCT PREVIEWS
The Site may include quick-view windows, cart previews, product previews, or similar browsing features.
These tools may display only selected product information.
Before submitting an order, please review the full product page and checkout summary, including:
- Product description
- Quantity
- Selected variation
- Price
- Shipping method
- Delivery information
PRICING
We make reasonable efforts to display accurate product prices.
However, technical, promotional, typographical, or pricing errors may occasionally occur.
If an obvious pricing error is identified before fulfillment, we may correct the error and contact you where appropriate.
If an order cannot reasonably be completed because of a material pricing error, the affected item or order may be cancelled and any payment collected for that item will be refunded to the original payment method.
Prices and promotions may change from time to time.
Applicable shipping fees, discounts, taxes, and other charges will be displayed during checkout where required.
PRODUCT AVAILABILITY
Product availability may change without notice.
A product that appears available when checkout begins may become unavailable before processing or fulfillment.
If a product becomes unavailable, we may, where appropriate:
- Offer a replacement
- Offer an alternative product
- Offer a backorder option
- Issue a refund
If we are unable to fulfill an item, the affected item may be cancelled and any applicable payment will be refunded to the original payment method.
ORDER PROCESSING
Orders are generally reviewed, prepared, packed, and made ready for shipment within up to 5 business days after successful payment confirmation.
Business days exclude Saturdays, Sundays, and public holidays.
Processing may occasionally take longer during holidays, promotional periods, high order volumes, inventory adjustments, or other exceptional circumstances.
Order processing time is separate from shipping transit time.
After your order has been dispatched and tracking information becomes available, we will send a shipping confirmation email containing your tracking number or tracking link.
SHIPPING OPTIONS FOR U.S. ORDERS
For eligible orders delivered within the United States, the following shipping options may be available:
EXPRESS SHIPPING
Shipping Fee: $6.99
Order Value: Any eligible order
Estimated Transit Time: 1–2 business days after dispatch
Express Shipping is an optional expedited shipping service.
The estimated transit time begins after dispatch and does not include the order-processing period.
FREE SHIPPING
Shipping Fee: Free
Order Value: $39.00 or more
Estimated Transit Time: 3–5 business days after dispatch
Eligible U.S. orders totaling $39.00 or more qualify for Free Shipping.
STANDARD SHIPPING
Shipping Fee: $3.99
Order Value: $0.00–$38.99
Estimated Transit Time: 3–5 business days after dispatch
Orders totaling $38.99 or less may use Standard Shipping for $3.99.
The available shipping method, applicable fee, and estimated transit time for your order will be displayed during checkout.
DELIVERY ESTIMATES
Estimated total delivery time consists of both processing time and carrier transit time.
Order Processing: Up to 5 business days
Express Shipping: 1–2 business days after dispatch
Free Shipping: 3–5 business days after dispatch
Standard Shipping: 3–5 business days after dispatch
Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.
Actual delivery times may occasionally be affected by:
- Carrier delays
- Severe weather
- Public holidays
- High-volume shipping periods
- Inventory availability
- Incorrect or incomplete delivery information
- Customs or security inspections where applicable
- Transportation disruptions
- Other circumstances outside our reasonable control
ORDER FULFILLMENT
Orders may be fulfilled through facilities operated by us or through logistics, supply, or fulfillment partners.
The fulfillment location may vary depending on:
- Product availability
- Inventory location
- Product type
- Delivery destination
- Fulfillment capacity
Different orders may therefore be dispatched from different facilities.
We do not represent that every order is shipped from a local U.S. warehouse unless that is the actual fulfillment arrangement for the specific order.
TRACKING AND DELIVERY ISSUES
Once an order has been dispatched and tracking information becomes available, we may send the tracking number or tracking link by email.
Tracking information may require some time to become active after the carrier receives the shipment.
Please contact us if:
- Tracking has not updated for an extended period
- Your package appears significantly delayed
- Your shipment appears lost
- Tracking shows “Delivered” but you cannot locate the package
Contact:
Please provide your order number and tracking information where available.
We will review the available information and, where appropriate, work with the carrier or fulfillment provider.
A shipment being transferred to a carrier or marked as “Delivered” does not automatically prevent us from reviewing a reasonable delivery-related claim.
RETURNS AND REFUNDS
Eligible purchases are covered by our 180-Day Free Return Policy, subject to the eligibility requirements and procedures described in our Return & Refund Policy.
To request a return, contact:
Please provide your order number and information reasonably required to review the request.
Photos or videos may be requested where relevant.
Please do not send products directly to our registered business address unless our customer support team specifically instructs you to do so.
Once a return request has been approved, we will provide the appropriate return instructions and, where necessary, the designated return warehouse address.
Eligible returns within the applicable return period qualify for free return shipping.
For refunds requiring a physical return, approved refunds are generally issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
ORDER CANCELLATIONS
If you would like to cancel an order, please contact:
Please provide:
- Your order number
- The email address associated with the purchase
We will make reasonable efforts to accommodate a cancellation request if the order has not yet entered processing, packing, fulfillment, or shipment.
Once the order has entered one of these stages, cancellation may no longer be possible.
If your order can no longer be cancelled, you may request a return after delivery in accordance with our Return & Refund Policy.
If we successfully cancel a paid order, the applicable refund will be returned to the original payment method.
TAXES, DUTIES, AND OTHER CHARGES
Taxes and similar charges may apply depending on the delivery destination, transaction type, and applicable law.
Where required, applicable taxes may be calculated and displayed during checkout.
For international or cross-border orders, customs authorities may impose:
- Import duties
- Taxes
- Customs charges
- Brokerage fees
- Other similar charges
Unless otherwise stated during checkout or required by law, these charges may be the responsibility of the recipient.
Customs and import requirements vary by jurisdiction.
PAYMENT
Available payment methods will be displayed during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed by independent third-party payment providers.
Payment providers may apply their own:
- Verification procedures
- Security requirements
- Terms
- Fraud-prevention measures
- Processing times
We may delay order processing where payment requires additional verification or has not been successfully authorized.
The applicable product price, shipping fee, taxes, discounts, and other transaction amounts will be displayed before the order is completed where required.
FRAUD PREVENTION AND ORDER VERIFICATION
To protect customers and our business, transactions may be reviewed for indicators of:
- Fraud
- Unauthorized payment activity
- Identity misuse
- Suspicious purchasing activity
- Other potentially unlawful conduct
We may request additional information where reasonably necessary to verify an order.
An order may be delayed, held, declined, or cancelled if we reasonably believe it may be fraudulent, unauthorized, unlawful, or materially inconsistent with these Purchase Terms.
If a paid order is cancelled before shipment following such review, any applicable refund will be returned to the original payment method.
CHANGES TO THESE PURCHASE TERMS
We may update these Purchase Terms from time to time to reflect changes in:
- Business operations
- Products or services
- Site functionality
- Legal or regulatory requirements
- Payment arrangements
- Shipping procedures
- Fulfillment arrangements
- Other legitimate operational requirements
The revised version will be published on the Site.
The “Last Updated” date at the beginning of these Purchase Terms indicates when the terms were most recently revised.
Updates will not retroactively remove mandatory consumer rights that already apply to a purchase under applicable law.
CONTACT INFORMATION
For questions regarding these Purchase Terms, orders, payments, shipping, cancellations, returns, or refunds, please contact:
Brand Name: herbanlis
Legal Company Name: Shenzhen Xingcaishun Technology Co., Ltd.
Business Address: Room 3003, Unit 1, Building 2, Longhu Chunjiang Tianxi, Songhe Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong Province, China
Customer Support Email: service@herbanlis.com
Business Phone: +86 755 2377 8592
Shenzhen Xingcaishun Technology Co., Ltd., doing business as herbanlis, operates this website and is responsible for the online store and customer support relating to purchases made through the Site.