Privacy Policy
PRIVACY POLICY
Last Updated: September 28, 2026
This Privacy Policy explains how Shenzhen Xingcaishun Technology Co., Ltd., doing business as herbanlis (“herbanlis,” “we,” “us,” “our,” or the “Company”), collects, uses, stores, shares, and otherwise handles personal information when you visit our website, purchase products, contact us, or otherwise interact with our online services.
BUSINESS INFORMATION
Brand Name:
herbanlis
Legal Company Name:
Shenzhen Xingcaishun Technology Co., Ltd.
Business Address:
Room 3003, Unit 1, Building 2, Longhu Chunjiang Tianxi, Songhe Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong Province, China
Customer Support Email:
service@herbanlis.com
Business Phone:
+86 755 2377 8592
Shenzhen Xingcaishun Technology Co., Ltd., doing business as herbanlis, operates this website and is responsible for the handling of personal information described in this Privacy Policy.
This Privacy Policy applies to our website and to the products, tools, features, communications, transactions, and customer-support services available through it, collectively referred to as the “Services.”
By accessing or using our Services, you acknowledge the privacy practices described below.
Where applicable law requires your consent for a particular type of data processing, we will seek that consent before carrying out the relevant processing activity.
If you do not agree with this Privacy Policy, please discontinue use of the Services.
1. PERSONAL INFORMATION WE COLLECT
We may collect personal information directly from you, automatically when you use our Services, or from service providers and other third parties where permitted by applicable law.
Information You Provide Directly
When you interact with herbanlis, we may collect information including:
- Your name
- Email address
- Telephone number
- Shipping address
- Billing address
- Account information
- Order and purchase details
- Product preferences
- Customer-support communications
- Reviews or feedback
- Survey responses
- Other information you voluntarily provide
If you place an order, we may also process information reasonably necessary to verify, fulfill, ship, deliver, return, refund, or otherwise support your purchase.
Payment transactions may be handled by independent payment providers. Depending on the payment method used, we may not receive or store your full payment-card information.
Purchase and Transaction Information
When you make a purchase through our Site, we may collect information relating to:
- Products purchased
- Quantities ordered
- Order value
- Shipping method
- Payment status
- Delivery information
- Billing details
- Order history
- Returns and refunds
- Customer-service requests
- Other transaction-related records
We use this information to process purchases, arrange fulfillment and delivery, maintain transaction records, and provide after-sales support.
Information About Other People
If you place an order on behalf of another person, send a gift, or otherwise provide information about another individual, we may receive that person's name, delivery address, telephone number, email address, or other information needed to provide the requested service.
You should only provide another person's personal information when you are authorized to do so.
Information Collected Automatically
When you access or use the Site, we and our service providers may automatically collect certain technical, device, and usage information.
This may include:
- IP address
- Browser type
- Operating system
- Device type
- Device identifiers
- Referring website or page
- Pages viewed
- Links clicked
- Time spent on the Site
- Approximate location derived from IP address
- Interaction and browsing information
- Other technical information related to your use of the Services
We may collect this information through cookies, pixels, log files, analytics tools, software development kits, and similar technologies.
2. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to operate the Site, maintain shopping-cart functionality, remember user preferences, understand how visitors use our Services, improve performance, protect transactions, and, where permitted, support advertising and marketing activities.
Cookies used through our Site may generally include the following categories:
Strictly Necessary Cookies
These cookies support essential functions such as checkout, shopping-cart operation, fraud prevention, security, and other technical functions necessary for the Site to work properly.
Analytics and Performance Cookies
These cookies help us understand how visitors interact with the Site, which pages are viewed, and how the Site performs.
Functionality Cookies
These cookies may remember preferences such as language, region, currency, or other settings.
Advertising and Targeting Cookies
Where permitted by applicable law, these cookies may help measure advertising performance, understand interactions with advertisements, and provide marketing content that may be more relevant to your interests.
You may be able to control or disable certain cookies through your browser settings, device settings, or cookie-preference tools provided through our Site.
Please note that disabling certain cookies may affect the operation or availability of some Site features.
3. ANALYTICS, ADVERTISING, AND MEASUREMENT SERVICES
We may use third-party analytics, advertising, and measurement providers to better understand website traffic, customer behavior, advertising performance, and overall use of our Services.
These providers may use cookies, pixels, device identifiers, or similar technologies to collect information about your interactions with the Site.
Depending on your location and applicable law, you may have the right to limit or opt out of certain advertising or analytics activities.
Third-party providers process information according to their own privacy policies, contractual obligations, and applicable legal requirements.
4. INFORMATION FROM THIRD PARTIES
We may receive information from third parties that help us operate our business and provide the Services.
These may include:
- Payment processors
- E-commerce platforms
- Shipping carriers
- Fulfillment providers
- Logistics providers
- Fraud-prevention providers
- Analytics providers
- Advertising partners
- Customer-support providers
- Email and SMS service providers
- Cloud-service providers
- Other business or technology partners
We may also receive information if you interact with herbanlis through a third-party platform, including social-media platforms, subject to that platform's settings and privacy practices.
5. HOW WE USE PERSONAL INFORMATION
We may use personal information where reasonably necessary to operate our business and provide the Services.
This may include using information to:
- Process and confirm purchases
- Process payments
- Prepare and fulfill orders
- Arrange shipping and delivery
- Provide tracking information
- Handle returns and refunds
- Communicate about purchases
- Provide customer support
- Respond to inquiries and complaints
- Maintain transaction records
- Detect and prevent fraud
- Protect customers, systems, and the Site
- Improve products and Services
- Analyze website performance
- Understand customer behavior and preferences
- Personalize website content
- Administer promotions or surveys
- Enforce our policies and agreements
- Comply with legal obligations
- Send marketing communications where permitted
We may also use information for other purposes disclosed at the time of collection or where you have provided consent when required.
6. MARKETING EMAILS
If you subscribe to marketing communications or otherwise agree to receive promotional content, we may send information regarding:
- Products
- Promotions
- Special offers
- New arrivals
- Store updates
- Other herbanlis-related content
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.
Opting out of marketing emails does not prevent us from sending transactional or service-related communications necessary to manage your orders or customer relationship.
These communications may include:
- Order confirmations
- Payment notifications
- Shipping updates
- Tracking information
- Return or refund notifications
- Security notices
- Customer-service messages
7. SMS AND TEXT COMMUNICATIONS
Where SMS or text-message services are offered, messages will be sent in accordance with applicable consent and legal requirements.
If you voluntarily provide your telephone number and agree to receive text messages, we may use SMS for:
- Order notifications
- Shipping updates
- Customer-service communications
- Promotional messages
- Abandoned-checkout reminders where permitted
Message and data rates may apply depending on your mobile provider.
Where supported, you may opt out of promotional SMS messages by following the instructions in the message, such as replying STOP.
We may continue to send non-promotional messages where necessary to complete or support a transaction and where permitted by law.
8. HOW WE SHARE PERSONAL INFORMATION
We may disclose personal information to third parties when reasonably necessary to operate our business, complete transactions, provide Services, or meet legal obligations.
Service Providers
We may disclose information to providers that perform services on our behalf, including providers of:
- Payment processing
- Website hosting
- E-commerce infrastructure
- Shipping and logistics
- Order fulfillment
- Customer support
- Fraud prevention
- Analytics
- Advertising
- Email services
- SMS services
- Cloud storage
- Information technology services
These providers may access personal information only to the extent reasonably necessary to perform their services, subject to applicable contractual and legal requirements.
Business and Marketing Partners
Where appropriate and legally permitted, we may share limited information with business, analytics, technology, or marketing partners in connection with promotions, advertising, analytics, or related services.
Such sharing will be subject to applicable privacy requirements.
Legal and Security Disclosures
We may disclose personal information where we reasonably believe doing so is necessary to:
- Comply with applicable laws or regulations
- Respond to court orders, subpoenas, or legal processes
- Respond to lawful government requests
- Investigate suspected fraud
- Protect our legal rights
- Enforce our agreements
- Protect customers or members of the public
- Maintain the security of our Site and systems
Business Transfers
If the Company becomes involved in a merger, acquisition, financing transaction, restructuring, asset sale, insolvency proceeding, or similar transaction, personal information may be transferred as part of that transaction.
Where required, we will take reasonable steps to ensure that transferred information continues to receive appropriate protection.
9. AGGREGATED AND DE-IDENTIFIED INFORMATION
We may create aggregated, anonymized, or de-identified information that cannot reasonably be used to identify an individual.
We may use this information for:
- Analytics
- Research
- Business planning
- Performance measurement
- Website improvement
- Product development
- Other lawful business purposes
10. YOUR PRIVACY RIGHTS
Depending on where you live, applicable privacy laws may give you certain rights concerning your personal information.
These rights may include the ability to request:
- Access to personal information
- Correction of inaccurate information
- Deletion of eligible personal information
- Restriction of certain processing
- Information about how personal information is used or disclosed
- Portability of certain information
- Withdrawal of consent where processing depends on consent
- Objection to certain marketing or processing activities
The availability and scope of these rights vary by jurisdiction and may be subject to legal exceptions.
To submit a privacy-related request, please contact:
Please provide enough information for us to understand your request and, where reasonably necessary, verify your identity.
We may retain certain information where required or permitted by law, including for:
- Accounting
- Tax compliance
- Fraud prevention
- Legal compliance
- Dispute resolution
- Order-history records
- Enforcement of agreements
11. CALIFORNIA PRIVACY RIGHTS
California residents may have additional privacy rights under applicable California privacy laws.
Depending on the circumstances and legal requirements, these rights may include requesting information about:
- Categories of personal information collected
- Sources from which personal information was obtained
- Purposes for collecting or processing information
- Categories of third parties receiving information
- Specific personal information maintained about you
California residents may also have rights to request correction or deletion of certain personal information and, where applicable, to opt out of certain uses or disclosures.
We will not unlawfully discriminate against you for exercising privacy rights provided under applicable law.
To submit a California privacy request, contact:
Please use the subject line:
California Privacy Request
Include sufficient information for us to reasonably identify, verify, and process your request.
12. CHILDREN'S PRIVACY
Our Services are not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If we become aware that personal information from a child under the applicable minimum age has been collected without appropriate authorization, we will take reasonable steps to delete or otherwise appropriately handle that information.
If you believe a child has provided personal information to us, please contact:
13. INFORMATION SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Where payment or other sensitive information is transmitted through the Site, appropriate security technologies may be used by us or our authorized service providers.
However, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.
You should also take reasonable steps to protect your devices, passwords, and account information.
14. THIRD-PARTY LINKS AND SERVICES
Our Site may contain links to websites, services, or platforms operated by independent third parties.
These third parties may collect and process information according to their own privacy policies.
We do not control and are not responsible for the privacy practices, security measures, content, or policies of independent third-party websites.
We encourage you to review the applicable privacy policy before providing personal information to any third-party website.
15. INTERNATIONAL DATA TRANSFERS
Because herbanlis operates an online business and may use service providers located in different countries, personal information may be processed, transferred, or stored outside your country or region of residence.
Privacy and data-protection laws in those jurisdictions may differ from those applicable where you live.
Where required by applicable law, we take reasonable steps to apply appropriate safeguards to international transfers of personal information.
Your information may therefore be processed by us or our service providers in jurisdictions where they operate, subject to applicable legal requirements.
16. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention may be necessary to:
- Complete transactions
- Maintain order records
- Provide customer support
- Meet accounting and tax obligations
- Comply with legal or regulatory requirements
- Prevent fraud
- Resolve disputes
- Enforce agreements
- Protect legitimate business interests
Retention periods may vary depending on the type of information and the purpose for which it is processed.
When personal information is no longer reasonably required, we may delete, anonymize, de-identify, or securely dispose of it in accordance with applicable requirements.
17. COMMUNICATION PREFERENCES
You may update your marketing communication preferences at any time.
For promotional emails, use the unsubscribe link included in the message.
For promotional SMS communications, follow the opt-out instructions provided in the message where applicable.
You may also contact:
Opting out of marketing communications does not prevent us from sending transactional or service-related messages necessary to:
- Process orders
- Provide customer support
- Send shipping updates
- Communicate about returns or refunds
- Provide security-related information
18. CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy from time to time to reflect changes in:
- Our Services
- Business practices
- Technology
- Legal requirements
- Privacy obligations
When changes are made, the revised Privacy Policy will be posted on this page.
The “Last Updated” date at the beginning of this Privacy Policy indicates when it was most recently revised.
Where required by applicable law, we may provide additional notice before material changes take effect.
19. QUESTIONS, COMPLAINTS, AND PRIVACY REQUESTS
If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the way we handle personal information, please contact us.
Customer Support Email:
service@herbanlis.com
Business Phone:
+86 755 2377 8592
Where applicable, you may also have the right to submit a complaint to a privacy, data-protection, or supervisory authority in the jurisdiction where you live.
20. CONTACT US
For questions about this Privacy Policy, privacy requests, account information, marketing preferences, or other privacy-related matters, please contact:
Brand Name:
herbanlis
Legal Company Name:
Shenzhen Xingcaishun Technology Co., Ltd.
Business Address:
Room 3003, Unit 1, Building 2, Longhu Chunjiang Tianxi, Songhe Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong Province, China
Customer Support Email:
service@herbanlis.com
Business Phone:
+86 755 2377 8592
Shenzhen Xingcaishun Technology Co., Ltd., doing business as herbanlis, operates the herbanlis website and is responsible for the collection and handling of personal information as described in this Privacy Policy.