Shipping Policy
SHIPPING POLICY
This Shipping Policy applies to all eligible orders placed through herbanlis, an online store operated by Shenzhen Xingcaishun Technology Co., Ltd.
BUSINESS INFORMATION
Brand Name: herbanlis
Legal Company Name: Shenzhen Xingcaishun Technology Co., Ltd.
Business Address: Room 3003, Unit 1, Building 2, Longhu Chunjiang Tianxi, Songhe Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong Province, China
Customer Support Email: service@herbanlis.com
Business Phone: +86 755 2377 8592
Shenzhen Xingcaishun Technology Co., Ltd., doing business as herbanlis, operates this website and is responsible for customer support relating to orders placed through the Site.
ORDER PROCESSING
Once payment has been successfully confirmed, orders are normally prepared for shipment within up to 5 business days.
Business days are Monday through Friday and do not include Saturdays, Sundays, or public holidays.
Processing time is separate from shipping transit time. The estimated shipping period begins only after your order has been dispatched.
During holidays, promotional events, unusually high order volumes, inventory adjustments, or other exceptional circumstances, additional processing time may occasionally be required.
SHIPPING OPTIONS
For eligible orders delivered within the United States, the following shipping methods may be available:
| Shipping Method | Order Value | Estimated Transit Time | Shipping Fee |
|---|---|---|---|
| Express Shipping | Any eligible order | 1–2 business days after dispatch | $6.99 |
| Free Shipping | $39.00 or more | 3–5 business days after dispatch | Free |
| Standard Shipping | $0.00–$38.99 | 3–5 business days after dispatch | $3.99 |
The shipping options available for your specific order will be shown during checkout before payment is completed.
Shipping times listed above are carrier transit estimates and do not include the order-processing period.
EXPRESS SHIPPING
Express Shipping may be selected for eligible orders for $6.99.
The estimated carrier transit time is 1–2 business days after dispatch.
This delivery estimate begins after the order has been shipped and does not include the processing period of up to 5 business days.
Availability of Express Shipping will be confirmed during checkout.
FREE SHIPPING
Eligible U.S. orders with a merchandise total of $39.00 or more qualify for Free Shipping.
Free Shipping has an estimated carrier transit time of 3–5 business days after dispatch.
Orders totaling $38.99 or less do not qualify for Free Shipping and may use the applicable Standard Shipping option.
STANDARD SHIPPING
Standard Shipping is available for eligible orders totaling between $0.00 and $38.99.
The Standard Shipping fee is $3.99.
The estimated carrier transit time is 3–5 business days after dispatch.
ESTIMATED DELIVERY TIME
Estimated delivery time includes two separate stages:
Order Processing: Up to 5 business days
Express Shipping: 1–2 business days after dispatch
Standard Shipping: 3–5 business days after dispatch
Free Shipping: 3–5 business days after dispatch
These timeframes are estimates and are not guaranteed delivery dates unless specifically stated otherwise.
Delivery may occasionally be affected by circumstances such as carrier delays, severe weather, public holidays, unusually high shipping volumes, incorrect delivery information, transportation disruptions, inventory availability, or other circumstances outside our reasonable control.
ORDER FULFILLMENT
Orders may be fulfilled through facilities operated by us or through facilities operated by our logistics, supply, or fulfillment partners.
The fulfillment location may vary depending on product availability, inventory location, product type, destination, and fulfillment capacity.
Different products or orders may therefore be dispatched from different facilities.
We do not state that every order ships from a local U.S. warehouse unless that is the actual fulfillment arrangement for the specific order.
ORDER TRACKING
Once your order has been dispatched and tracking information becomes available, we will send a shipping confirmation email containing your tracking number or tracking link.
Tracking information may take some time to become active after the carrier receives the shipment.
You may use the provided tracking information to follow the progress of your delivery.
If your tracking information has not updated for an extended period, please contact:
Please include your order number and tracking number, if available.
DELAYED OR LOST PACKAGES
If your shipment appears significantly delayed or lost in transit, contact us at:
Please provide your order number, full name, delivery address, and tracking information where available.
Our customer support team will review the available shipping information and, where appropriate, work with the carrier or fulfillment provider to investigate the shipment.
The fact that a package has already been transferred to a carrier does not automatically prevent us from reviewing a reasonable delivery-related claim.
TRACKING SHOWS “DELIVERED” BUT THE PACKAGE IS MISSING
If tracking shows that your order has been delivered but you cannot locate the package, please first check:
- Around your delivery location
- With other members of your household
- With neighbors where appropriate
- With your building reception, concierge, front desk, or mailroom
- Any secure location where the carrier may have left the package
If the shipment still cannot be located, contact:
Please provide your order number and tracking details.
We will review the situation and, where appropriate, coordinate with the carrier or fulfillment provider.
A tracking status of “Delivered” does not automatically prevent you from requesting assistance with a reasonable delivery-related claim.
DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS
If your order arrives damaged, defective, incomplete, contains an incorrect product, or is materially different from what you ordered, please contact:
Please include your order number and clear photographs or videos of the issue where appropriate.
If we confirm that the problem resulted from a product, fulfillment, or shipping error, we will provide an appropriate solution at no additional cost to you.
Depending on the circumstances, the solution may include a replacement, reshipment, full or partial refund, approved return, or another appropriate remedy.
SHIPPING ADDRESS CHANGES
If you need to correct or update your shipping address, contact us as soon as possible at:
Please provide your order number, the original shipping information, and the corrected delivery address.
We will make reasonable efforts to update the address if the order has not yet entered processing, packing, fulfillment, or shipment.
Once fulfillment has started or the order has been dispatched, we may no longer be able to change the shipping address.
Customers are responsible for reviewing their shipping information carefully before completing checkout.
WEEKENDS AND PUBLIC HOLIDAYS
Orders are generally processed on regular business days.
Orders placed during weekends or public holidays may begin processing on the next available business day.
Shipping carriers may also operate on reduced schedules during weekends, public holidays, or peak delivery periods.
180-DAY FREE RETURN POLICY
Eligible purchases are covered by our 180-Day Free Return Policy, subject to the eligibility requirements and procedures stated in our Return & Refund Policy.
Eligible returns within the applicable return period qualify for free return shipping.
Please contact our customer support team before sending any product back so that we can provide the appropriate return instructions and, where necessary, the designated return location.
For return assistance, contact:
CONTACT US
For questions regarding shipping, tracking, delivery delays, missing packages, address changes, or other shipping-related matters, please contact:
Brand Name: herbanlis
Legal Company Name: Shenzhen Xingcaishun Technology Co., Ltd.
Business Address: Room 3003, Unit 1, Building 2, Longhu Chunjiang Tianxi, Songhe Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong Province, China
Customer Support Email: service@herbanlis.com
Business Phone: +86 755 2377 8592
Shenzhen Xingcaishun Technology Co., Ltd., doing business as herbanlis, operates this website and provides customer support for orders placed through the Site.