Return Policy
RETURN & REFUND POLICY
This Return & Refund Policy applies to purchases made through herbanlis, operated by Shenzhen Xingcaishun Technology Co., Ltd.
We want customers to feel confident when shopping with us. This policy explains the procedures for cancellations, returns, refunds, exchanges, damaged or incorrect items, and delivery-related concerns.
BUSINESS INFORMATION
Brand Name: herbanlis
Legal Company Name: Shenzhen Xingcaishun Technology Co., Ltd.
Business Address: Room 3003, Unit 1, Building 2, Longhu Chunjiang Tianxi, Songhe Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong Province, China
Customer Support Email: service@herbanlis.com
Business Phone: +86 755 2377 8592
Shenzhen Xingcaishun Technology Co., Ltd., doing business as herbanlis, operates this website and provides customer support for purchases made through the Site.
ORDER CANCELLATIONS
If you would like to cancel an order, please contact us as soon as possible at:
Please provide your order number and the email address used when placing the order.
We will make reasonable efforts to cancel your order if it has not yet entered processing, packing, fulfillment, or shipment.
Once an order has entered one of these stages, cancellation may no longer be possible.
If your cancellation is successfully completed before fulfillment or shipment, any applicable refund will be issued to the original payment method.
If the package has already been dispatched, you may request a return after delivery in accordance with this policy.
180-DAY FREE RETURN POLICY
Eligible products may be returned within 180 calendar days from the date of delivery.
The return period begins on the date the shipment is recorded as delivered by the carrier or another reliable delivery record.
To qualify for a return, products should generally:
- Be unused or only reasonably inspected
- Remain in their original condition
- Include original packaging where applicable
- Include valid proof of purchase
Returned products may be inspected before a refund is approved.
Products that show unreasonable use, misuse, intentional damage, excessive wear, or substantial alteration may not qualify for a refund unless applicable law requires otherwise.
HOW TO REQUEST A RETURN
Before sending any product back, please contact our customer support team at:
Please include:
- Your order number
- The product you would like to return
- The reason for the return
- Photos or videos where relevant
- Any other information reasonably required to review the request
After your request has been reviewed, we will provide the applicable return instructions.
Please do not send products directly to our registered business address unless our customer support team specifically instructs you to do so.
The return warehouse may be different from our registered company address.
Once your return has been approved, we will provide the correct return address and shipping instructions.
Unauthorized returns or products sent without following our instructions may require additional time to identify and process.
FREE RETURN SHIPPING
Eligible returns requested within the applicable 180-day return period qualify for free return shipping.
Once your return request has been approved, we will provide the appropriate return method. Depending on the circumstances, this may include a prepaid return shipping label or another authorized shipping arrangement.
Please wait for return authorization before sending your product back.
No restocking fee is charged for eligible returns.
If a product must be returned because it arrived damaged, defective, incorrect, incomplete, or materially different from what was ordered, the customer will not be required to pay return shipping costs.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your order arrives damaged, defective, incomplete, contains the wrong product, is missing an item, or is materially different from the product ordered or described, please contact:
Please include your order number and, where appropriate, clear photographs or videos showing the issue.
Our customer support team will review the information provided.
If we confirm that the issue resulted from a product defect, fulfillment error, or shipping problem, we will provide an appropriate solution at no additional cost to you.
Depending on the circumstances, the resolution may include:
- Replacement
- Reshipment
- Full refund
- Partial refund
- Authorized return
- Another appropriate remedy
Customers will not be responsible for return shipping costs for verified damaged, defective, incorrect, incomplete, or materially misdescribed products.
A physical return is not required for an item that was never received.
Please do not send an affected product back unless our customer support team provides return instructions.
REFUND PROCESSING
Once an approved returned product has arrived at the designated return facility and has been inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method used for the purchase.
For refunds requiring a physical return, the refund is generally processed within 5–10 business days after the returned product has been received and inspected.
If a refund is approved without requiring the product to be returned, the refund is generally processed within 5–10 business days after approval.
After a refund has been issued by us, your bank, credit card issuer, PayPal, or other payment provider may require additional time to post the refunded amount to your account.
Payment-provider processing times are outside our direct control.
ORIGINAL SHIPPING CHARGES
Eligible returns qualify for free return shipping under our 180-Day Free Return Policy.
However, shipping charges originally paid at checkout, including optional Express Shipping fees, are generally non-refundable unless:
- The issue resulted from an error on our part
- The product arrived damaged or defective
- An incorrect product was sent
- The order was incomplete or missing an item
- The product was materially different from its description
- Applicable law requires otherwise
CURRENT U.S. SHIPPING OPTIONS
For eligible U.S. orders, the following shipping methods may be available:
Express Shipping
Shipping Fee: $6.99
Estimated Transit Time: 1–2 business days after dispatch
Free Shipping
Order Value: $39.00 or more
Shipping Fee: Free
Estimated Transit Time: 3–5 business days after dispatch
Standard Shipping
Order Value: $0.00–$38.99
Shipping Fee: $3.99
Estimated Transit Time: 3–5 business days after dispatch
Orders totaling $39.00 or more qualify for Free Shipping.
Orders totaling $38.99 or less may be charged the applicable $3.99 Standard Shipping fee.
Orders are generally prepared for shipment within up to 5 business days after payment has been successfully confirmed.
Shipping transit time begins after dispatch and is separate from order processing time.
LATE OR MISSING REFUNDS
If you have received confirmation that a refund was issued but the funds have not yet appeared in your account, please:
- Check your bank or payment account again
- Contact your credit card issuer or payment provider
- Contact your bank, as posting times may vary
If you have completed these steps and still cannot locate your refund, please contact:
Include your order number and any available refund confirmation information.
EXCHANGES
If you receive a damaged, defective, incorrect, incomplete, or materially misdescribed product, we may offer a replacement or exchange where appropriate.
If you would like to exchange an item for personal-preference reasons, please contact our customer support team before returning anything.
Exchange eligibility may depend on product condition and replacement availability.
Please do not send a product back for exchange until you have received return instructions from our team.
If the requested replacement is unavailable, we may provide another appropriate solution, including a refund where applicable.
RETURN ADDRESS
Please do not send returns directly to the registered business address of Shenzhen Xingcaishun Technology Co., Ltd. unless our customer support team specifically instructs you to do so.
After your return request has been reviewed and approved, we will provide the appropriate return warehouse address and return instructions.
The return facility may be different from our registered company address.
This process helps ensure that returned products reach the correct facility and can be properly identified and processed.
SHIPPING AND DELIVERY ISSUES
Orders are generally processed within up to 5 business days after payment confirmation.
Carrier transit time begins after dispatch.
For eligible U.S. orders:
Express Shipping: $6.99 — estimated 1–2 business days after dispatch
Free Shipping: Orders of $39.00 or more — estimated 3–5 business days after dispatch
Standard Shipping: $3.99 for orders of $0.00–$38.99 — estimated 3–5 business days after dispatch
Delivery estimates may occasionally be affected by circumstances such as:
- Carrier delays
- Severe weather
- Public holidays
- High-volume shipping periods
- Inventory availability
- Incorrect or incomplete shipping information
- Customs or security inspections where applicable
- Other circumstances outside our reasonable control
If your tracking information has not updated for an extended period, or if your shipment appears significantly delayed or lost, please contact:
Please provide your order number and any available tracking information.
We will review the shipment and, where appropriate, work with the carrier or fulfillment provider to investigate.
The transfer of a shipment to a carrier does not automatically prevent us from reviewing a reasonable claim involving a lost, damaged, incorrect, or otherwise problematic delivery.
A carrier status showing “Delivered” also does not automatically prevent you from requesting assistance.
If tracking indicates that your order was delivered but you cannot locate it, please first check:
- Around the delivery location
- With other household members
- With neighbors where appropriate
- With building reception, concierge, front desk, or mailroom staff
- Any secure location where the carrier may have left the package
If the shipment still cannot be located, please contact us for assistance.
CONTACT US
For questions regarding cancellations, returns, refunds, exchanges, damaged or defective products, missing items, incorrect products, or delivery-related concerns, please contact:
Brand Name: herbanlis
Legal Company Name: Shenzhen Xingcaishun Technology Co., Ltd.
Business Address: Room 3003, Unit 1, Building 2, Longhu Chunjiang Tianxi, Songhe Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong Province, China
Customer Support Email: service@herbanlis.com
Business Phone: +86 755 2377 8592
Shenzhen Xingcaishun Technology Co., Ltd., doing business as herbanlis, operates this website and is responsible for customer support relating to purchases made through the Site.